Refund policy

At Root The Way, we want you to be satisfied with your purchase. If you are not completely satisfied with a product, you may request a return or exchange within 30 days of receiving your order, subject to the conditions below.

1. Returns

We accept returns for both defective and non-defective products within 30 days of delivery.

To be eligible for a return, the product must:

  • Be in new and unused condition.

  • Be in its original packaging, where applicable.

  • Include all original accessories, parts, and documentation, where applicable.

  • Be returned within 30 days of receiving the order.

Products that have been used, damaged after delivery, altered, or returned outside the 30-day return period may not be eligible for a refund.

2. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible.

We may request photographs or other information to verify the issue. If the product is confirmed to be defective or damaged, we will provide instructions for returning it.

3. Exchanges

We accept exchanges for eligible products within 30 days of delivery.

The replacement product will be subject to availability. If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

4. How to Return an Item

Eligible items may be returned:

  • By mail, using the return instructions provided by Root The Way.

  • In store, where applicable.

For mail-in returns, a return shipping label is provided free of charge for eligible returns.

Please do not send a product back without first contacting us or following our return instructions.

5. Restocking Fee

A 15% restocking fee of the product price may apply to eligible returns.

This fee may be deducted from the refund amount.

The restocking fee does not apply where prohibited by applicable law.

6. Refunds

Once your returned product is received and inspected, we will process the eligible refund.

Refunds are generally processed within 7 days after the returned product has been received and approved.

Your bank or payment provider may require additional time to post the refund to your account.

7. Original Shipping Charges

Original shipping charges, if any, may not be refundable unless the return is due to a defective, damaged, incorrect, or otherwise qualifying product, or where required by applicable law.

8. Return Approval

All returns are subject to inspection and approval. Meeting the 30-day return period does not automatically guarantee a refund if the product does not meet the return conditions described in this policy.

9. Contact Us

If you would like to request a return or exchange, please contact Root The Way through the contact information provided on our website.

Root The Way
Website: https://roottheway.com

Please include your order number and a brief description of the reason for your return or exchange.